Knowledgebase: Verified
Invalid Username and/or password
Posted by Joanna Asare, Last modified by Shaila Gupta on 20 August 2018 04:33 PM

When I try to log into Verified I get an invalid username / password message.  What can I do?

  • Do not copy and paste your username and/or password.  Always manually type in the requested information
  • Make sure that the username / email you are entering is the email address associated with your Verified account
  • Make sure to enter your password correctly as it is case sensitive
  • If none of the above applies, utilize the Forgot Password feature in Verified login page to reset your password.  Only use the email address associated with your Verified account
  • If you are still having difficulty, open a help desk ticket